System Engineer (08/2017 - Present)
- Handle CDN operations tickets 24*7 including DNS resolution, detect origin, network stability, website display and response, applications download speed, SSL security problems, caching behaviors, as well as bandwidth and traffic API
- Provide enterprise customers with CDN solutions by analyzing their static/dynamic contents, applications, and end-user’s behaviors of visits, as well as configure the solutions to Configuration Management System and conduct testing
- Develop internal automation tools using PHP, python, MySQL, and shell scripts to keep track of git commit in configuration deployment process, conduct health check, monitor status of production servers, and optimize application performance
- Configure, trouble-shoot and fix Linux CentOS distributed servers using command lines and shell scripts
Student Assistant (05/2016 - 05/2017)
- Entering change requests for scheduled maintenance, records management and server decommissioning using the NYS IT Service Management System
- Maintaining a positive report with DCH staff, vendors and contractors, and various other NYS ITS internal customers
- Analyzing output from custom IT Service Management reports and compare to actual server inventory
- Monitoring Linux servers for performance and availability
- Performing routine maintenance on RHEL servers and updating VMware tools
Order Data Analyst (05/2012-06/2015)
- Generate customer reports using T-SQL statements and advanced Excel formulas (vlookup, if, countif, pivot table) to integrate customer, order, and price data from multiple data sources
- Process user requests regarding web-database login and permission issues; create/delete/edit login accounts on MySQL database
