I obtained Master Degree in Information Science at State University of New York, Albany.
My concentration is Information Systems and Technology.
This website will help employers know more about me.
After completing graduate study, I have been working at ChinaCache as system engineer for almost 2 years. From here I have got extensive experience in back-end system maintenance like CDN infrastructure, DNS resolution, TLS/SSL security, load balancing, and linux distributed system deploying.
I am also responsible for front-end interfacing with customer providing them with pre-sale web acceleration solutions and post-sale 24*7 technical support. For pre-sale, I analyze web contents of customer, see if it is dynamic or static, small file or large file, to identify behaviors of complex web application. For post-sale, I handle tickets sent from the customer, give them prompt and effective response, trouble-shooting issues and coordinate with internal team digging out the root cause of the issue and solve it.